Terms & Conditions

Travel Tours Global Management Company!

Confidentiality and Privacy Policy

We are committed to maintaining the privacy and confidentiality of each of our clients. This privacy statement is intended to inform you about how we collect, use and protect your information.

- MIA VIP Tans uses recognized industry safeguards to protect customer personal information from unauthorized access or use.

- You will have the opportunity to update your personal information that you have provided to us. We will take steps to make sure that any updates that are provided are processed in a timely and complete manner.

Billing

Fares and charges shown for the transportation of services are for per hour or flat rates in U.S. Dollars and are made payable in lawful U.S. money. Customer must pay as per contract, or at the time of pick up, not at the time of drop off.

Rate Structure

- Flat-rate services to or from an airport, Cruise port and Long Distance Charter Service that is more than 5 miles radius.

- Hourly rates are also available based on minimum hourly service time and less then 5 miles radius.

Note: Costs of service start from the time the vehicle leaves the storage facility until it returns.

*Extras Chargers

-* Fuel Surcharge = 1% to up to 6%

-* Tolls Fees (if needed)

-* Credit Card Processing Fee (CC if needed) = 3.8% to up to 4.6%

-* Parking Fees (if needed)

- *Surface Transportation Charge (STC) = 3% to up to 6%

What is STC charge?

- The STC is a service charge that includes:

- Regional licensing at airports and municipal licensing fees - city and state

- Background checks & random drug testing fees for all chauffeurs done by a third party

- Liability insurance

- Fire extinguishers and first aid kits in each vehicle (State & Federal Regulation)

- Investment in continued technology and safety in our vehicles

- National Safety Council Onsite Instructors: chauffeurs required to attend a mandatory defensive driving course and other DOT requirements.

Note: We do "NOT" include the STC, Fuel or CC fees on the quote for service it must be added after service has been render.

Tips and Gratuity

*standard gratuity = 20%

Note: We do "NOT" include the gratuity on the quote for service. Keep in mind that it is acceptable to tip the chauffeur, In some services the gratuity would be included on the total of service bill.

Pick Up Info

We will pickup you and your group on time as per your request. "On Time" includes a 20 minute grace period that we allow for unexpected traffic and safety. We also ask that you be ready for a pick up 15 minutes prior to your reservation. Safety and On time is number one for us!

Waiting Time

First 30 minutes off waiting time is free, additional hour or waiting time is charge at vehicle rate per hour or per flat rate agreed. After the first 30 minutes has elapsed, there will be an extra charge on increments of per hour or per flat rate agreed, Waiting time begins the moment the vehicle arrives at destination point as scheduled.

Early/Late Pick up

Service between the hours of 11:00 PM (EST) and 6:00 AM (EST) are subject to a charge of 15%.

Extra Stop

There is a charge of $ 35.00 for an extra stop for Sedans, SUV's, Vans, $40.00 Minibus and $50.00 Coach Buses, unless was previously agreed.

Contract Deposit

All INITIAL DEPOSIT ARE NON REFUNDABLE.

CANCELLATIONS

- We reserve the right to cancel any contract if: The client doesn't accept our terms and conditions on these page, or to refuse to make a payment.

All cancellations must be done via certified letter 5 days prior to your service day. If you want to cancel your contract, and there are less than 5 Days until your service day, you will be responsible to pay the total contract price which will be charged to the credit card on file. If any refunds is approved usually would show to your account within 15 days, minus 10% to up to 20% administrative processing feed. We will not refund deposit or full payment period or any payments less than 72 hours prior to the service day or if the traveling party elects not to appear for service (a no show).

Change Service Day

We understand that circumstances may arise which may change travel plans. Keeping that in mind, we will gladly change your day of service if. you call us or email us with then 72 hours notice prior to the date of service to avoid a full cancellation penalty or extra fee charges. Note: We will not refund deposit or full payment period or any payments lest than 72 hours prior to the service day or if the traveling party elects not to appear for service (a no show).

Airport Transportation - Terms

Flight Delays Due to Airlines

Failure to contact us with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays may qualify for refund when a replacement reservation is made.

Airport and Cruse Port Luggage / Baggage

We allows two pieces of checked baggage and one personal-type pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. We urge all of our passengers to contact their airline to receive specific information about the changes in baggage regulations. Note: $2.50 would be added for extra luggage or baggage. No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage. Pets must be transported in a pet carrier. If the pet carrier is small enough to be carried on the passengers lap it will count as a carry-on, as for larger pets it will count as 2 bags and must be in a pet carrier. Golf bags are counted as two pieces of luggage. All baggage must be clearly marked with the name and permanent address of the passenger. Large crates and/or trunks will not be accepted as baggage and will not be transported. Wheelchairs, walkers, crutches and any other medical aid sufficiently small to be transported in the Carrier's vehicle will be accepted as baggage.

Children Luggage

All children who are riding (children under 2) are permitted to bring 1 carry-on piece of luggage. If additional space for bags are needed please indicate the number of additional bags when making your reservation. Additional children's items such as strollers or other non-carry-on type items with dimensions different from standard luggage, may count as 2 bags or require an exclusive shuttle. Feel free to contact us at info@miaviptrans.com to confirm.

Traveling with Kids

We serve "junior" passengers. Children two (2) years of age or older with an adult. If making a reservation, please indicate the number of children traveling so that we can set a seat aside. as Florida state law does not allow children to ride in the lap of an adult. Please be aware that we do not supply child safety seats. If your child is under the minimum age standards set by the state of Florida (less than 5 years of age), we strongly recommend that you supply an approved child safety seat for your child, it is the responsibility of the parent or guardian traveling with the child to make sure that the child is transported safely. Note: By request only, we may provide as courtesy children seats when available.

Conditions

Travel & Tours Global Management or affiliates are not responsible for any wrong information given to the dispatcher, information left out, or server errors. The representatives of our organization appreciates and asks for your cooperation and assistance in accordance with State and Federal laws, so that we may make your time with us more enjoyable.

Travel & Tours Global Management or affiliates will not tolerate the consumption of alcoholic beverages by a person and will retain a zero tolerance compliance policy. Travel & Tours Global Management or affiliates will terminate the contract at the driver’s discretion when any alcohol, drugs, or drug paraphernalia are found in any vehicle and customers agree to lose their remainder of time and all owed credits. At the chauffeur's discretion, the customer agrees to be fully responsible for following charges that may occur:

- For all vehicles: $150.00 and up for excessive clean up, $250.00 and up for shampooing & disinfecting (due to sickness), $250.00 and up for each tear to upholstery or armrest , $100.00 and up for each and any act of vandalism (up to $25,000.00) including any and all damages to audio and visual equipment, and $250.00 and up for any broken or missing item.*font>

- *Above charges are doubled in specialty vehicles. i.e. Luxury, Van, Minibus & Coach Bus. It is the customer's responsibility to make sure that all audio and visual equipments are properly working at time of pick up.

- As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Travel & Tours Global Managment, affiliates and its employees will not be responsible for any lost, stolen or damaged personal belongings. Travel & Tours Global Management or affiliates will not be held responsible for any injuries caused or failure to wear a seat-belt.

- We will not allow, under any circumstances any drinking of any kind or any trash left behind for "point to point" transfers or per hour. If any ware has been found used or if any trash is left behind in the vehicle, a clean up charge of $100.00 plus gratuity (double for specialty vehicles) will be charged to your credit card.

- No smoking in the vehicles. Violation will result in a $200 fine per incident. No exceptions. There will be a $250 cleaning surcharge for vomit incidents.

The Right to Server

MIA VIP Trans or Travel & tours Global Management reserves the right to refuse to transport persons under the influence of liquor or drugs or those who are incapable of taking care of themselves, or those whose conduct is such that, or likely to be such that, to make them objectionable to other passengers or prospective passengers.

The above paragraph does not, nor is it intended to apply to persons that are ill and accompanied by an attendant or nurse, nor to the person who is handicapped or disabled, that is ambulatory, but may need assistance in boarding or seating themselves on the Carrier's vehicle.>

Lost and Found

Travel & Tours Global Managment, affiliates will not be liable for lost baggage since baggage is never removed from the passenger's presence, and is stored in the passenger compartment in which the passenger is riding. A passenger's baggage remains, at all times, the responsibility of the passenger. If you believe that you left something onboard one of our vehicle, call Travel & Tours Global Managment, affiliates office by dialing (954) 789-3733 or by email at info@miaviptrans.com. One of our associate will search the vehicle and try to find your missing item or items with then 24 hours from your inquiry. Always please check to see that you have all of your belongings before you get off your vehicle.

As a condition precedent to recovery, claims must be filed in writing with the travel & tours Global Management company within five (5) business days after such baggage becomes lost, and fourteen (14) calendar days after the baggage becomes damaged, computed from the date of transport.

Liability

Except as responsibility which may be imposed by law, Travel & Tours Global Management, MIA VIP Transportation or affilates will not be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions and/or any unforeseen conditions beyond the control of the carrier. At all times, liability of the carrier shall not exceed the cost of the fare paid by the passenger or contract for service.

Carrier will not guarantee to arrive or depart from any point at a specific time, but it will endeavor to maintain the departure times as close as possible to those arranged in reservation and arrival times at least one-half hour prior to passenger's flight time. In the event that a flight is missed due to carrier's negligence, the carrier will reimburse the passenger the actual cost of changing their flight, up to One Hundred Fifty Dollars ($150).

Carrier will not be liable for lost carry-on baggage since such baggage is never removed from the passenger's possession, and is retained in the passenger compartment in which the passenger is seated. A passenger's carry-on baggage remains, at all times, the responsibility of the passenger. In the event the Carrier is negligent in the handling of a passenger's baggage, the loss or damage for which the Carrier is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $100.00 per bag. Carrier assumes no responsibility for fragile or perishable articles.

Office Hours

Our Customer Service is available to resolve any issues involving payments, refunds, lost and found, and service quality. Customer Service can be reached by dialing (954) 789- 3733 or for your convenience you may also contact via email at info@miaviptrans.com

Customer Service Office is open from 9:00 AM until 5:00 PM, Eastern Time, Monday through Friday and Saturday & Sunday 9:00 AM until 2:00 PM it's closed for all major holidays